Delivery Process
The Processing Time usually takes 1-5 business days, but may be longer due to a high volume of orders.
Order Status
We will send you an email confirming that your items have been dispatched once your order leaves the warehouse. You will then receive another email with the tracking number that you can use to track your order status online with a link to the Colorsty’s web page.
Shipping Time
During checkout, you’ll see an estimated delivery date based on the shipping option you’ve selected. Shipping time can also vary from different regions.
Note:
Delivery Times are approximate and should be used as a guide only. We do not offer shipping to every country. If we don’t currently ship to your country, send us an email and we’ll do our best to get you a pair. If you have not received your delivery within the estimated delivery date, you can check your order status online by clicking the “tracking an order” button at the page footer, for any other problem please contact with us.
Order Address Error
Please double-check that you have provided the correct shipping information during checkout. We create shipping labels directly from the information presented during checkout.
Our orders are packaged and shipped out quickly after they are placed to ensure that your shoes arrive as soon as possible. Because of this, all address changes must be requested as soon as possible after your order has been placed. We’ll do our best to change the shipping address.
Need to change your shipping address? Send us an email.
Additional Information
We process orders Monday-Friday (excluding holidays). All delivery time are estimated and We are not responsible for delays due to some unpredicted factors (weather, delivery carrier factors, customer error, holiday-related delays) or any other unforeseen factors.
If you have any questions or need help with your account, please contact us to assist you.